FAQ

1. Why are the delivery times longer than usual?

We collaborate with diverse artists and manufacturers worldwide, contributing to the unique and high-quality products we offer. This global network is the reason behind the delivery times outlined below. However, it is also the key factor allowing us to provide exceptional pricing on our products.

Shipping & Handling:

  • Processing Time: 3 – 7 business days (regular seasons) or longer during holiday seasons.
  • Standard Shipping: 7 – 10 business days (regular seasons) or longer during holiday seasons.
  • International Shipping: 1 – 4 weeks (regular seasons) or longer during holiday seasons.

Please note that at present, our shipping services do not deliver to US Military bases. We apologize in advance for any inconvenience caused.

2. How long does delivery take?

Shipping times vary depending on your location:

  • United States: 7-10 business days (average)
  • Canada, Australia, and New Zealand: 14-26 business days (average)
  • United Kingdom: 4-6 weeks (due to custom policies)

If your order hasn’t arrived within the estimated delivery times, please reach out to our support team via our contact page, or leave a message on the online chat.

3. Do you deliver products internationally?

Yes, we ship products worldwide daily, making them available for most countries around the world.

4. Can I combine multiple items into one package?

As we have various warehouses worldwide, not all items are stored in one place. When ordering multiple items, each will be shipped separately, and you may receive them at different times.

5. How secure is my personal information?

We adhere to the highest industry standards to protect your personal information. Your credit card details and personal data are encrypted during transmission using SSL (secure socket layer technology).

6. What is the cancellation policy?

If you wish to cancel or modify your purchase, please email us with your order number and requested changes within 2 hours of placing the order. A 20% management and transaction fee will be applied for cancellations.

7. How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you can use the following links to track your parcel(s):

For further assistance, contact our Customer Service through email support.

8. My order status says “Return to Sender,” what should I do?

If parcels are returned, please contact us immediately for a replacement. For UAE/HK customers, provide your PO Box or Zip Code for local delivery.

9. The tracking site says “Delivered,” but I haven’t received my order.

It is the customer’s responsibility to track orders. Contact your local post office if the parcel arrived at your destination country. For further assistance, contact our Customer Service. We are not responsible for stolen packages.

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